FAQ
Table of contents

     

    Do you have questions about choosing the right filter or operation of the shop?

    Before sending questions to us check the information contained on this site!

     

    This section is still under construction. If you have not found a satisfactory answer, contact us!

     

     

     How to use the shop?


    1. First steps in GoldFilter. How to customize the store for your needs?

    Shop GoldFilter.eu was adapted to the requirements of customers throughout Europe. When the system selects the wrong settings for your country automatically after entering the store, you can do it yourself. Choose the language in which shop should work. This option can be found in the upper right corner of the shop, just above the banner. In this place also adjust the currency displayed in the shop and the country of delivery. This is important when ordering (this will depend on any shipment costs).

     

    2. First steps in goldfilter.eu - how to buy?

    GoldFilter offers high-quality filters for refrigerators side by side. We sell to the whole of Europe. To buy a product, you must create an account in our store. To do it click on the "Register" at the top of the page. This operation only takes a moment. You give only your contact details. After creating an account you can buy the products. Add to basket products that interest you. If you want to end go to your shopping cart and follow the directions there emerging.

     

     

       All about filters

     

    1. I want to buy a filter for my fridge side by side. How to do it?

    In order to purchase a suitable filter in left menu you should select which model of side by side refrigerator you have. When you click on producer name then will be expand the list with a choice of internal and external filters. If your water filter is mounted on the water inlet hose, select the "external filters". If you have a refrigerator with a filter mounted inside, then select "internal filters". Proper filter add to basket and follow the further information.

     

    2. How to choose the right filter?

    If you don't know which filter you need, you can check this in several ways. First, make sure that the filter is mounted on the water inlet hose to the refrigerator or inside. If this is a filter on the hose, then simply order any external water filter. If you are not sure of the model mounted inside the filter, you can find the appropriate part of searching for your model refrigerator in the menu on the left side of the store "search by model refrigerator." If you have not found a suitable model, please contact us and provide the information about model of your refrigerator.  We will try to help and select the appropriate filter for you.

     

     

       Payment, shipment and delivery 

     

    1. How can I be sure that shopping at goldfilter.eu will comply with my expectations?  

    The golfilter.eu store is owned by Filtreo. We are on the market of filters for refrigerators side by side since 2008.   So far, we were selling goods in a shop filtreo.pl mainly on the Polish market. To meet your growing demands, we want to expand our activities and improve the quality of service. The effect of this policy is to create goldfilter.eu. We have expanded our offer to sell in Europe, with free delivery to the EU member states. Until now hundreds of customers have trusted us. By ordering from us you can be sure that goods arrive on time, and we will do everything to make it the highest quality.


    2. How much will I pay for shipping?

    Delivery of products ordered in goldfilter.eu is free to the EU member states! Shipping cost to countries outside the EU are given in the basket before ordering.


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